Shipping & Delivery

At Al Safiina General Store, we aim to make your shopping experience seamless from click to doorstep. Whether you’re ordering daily essentials or stylish home goods, we ensure reliable and timely delivery across the region.

Order Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays). You’ll receive an email confirmation once your order is placed, followed by a tracking number once it’s shipped.

Shipping Methods & Timelines

We partner with trusted courier services to deliver your order safely and on time.

Shipping Options & Delivery Time

International Shipping (UAE 🇦🇪, Saudi Arabia 🇸🇦, Qatar 🇶🇦, Oman 🇴🇲, Kuwait 🇰🇼, Bahrain 🇧🇭)

• Standard Delivery: 7–15 business days (varies by country and customs clearance)
• Express Delivery: 3–7 business days (additional charges apply)
• Customs & Duties: All international orders may be subject to local customs duties or taxes, payable by the customer upon delivery.

Note: Shipping times are estimates and may vary during peak seasons or due to unforeseen delays.

Order Tracking

Once your order has shipped, you’ll receive:

1. Shipping confirmation email
2. Tracking number & courier link for real-time updates

Our Delivery Promise

We work with trusted delivery partners like TCS, DHL, and Leopards Courier to ensure your order arrives securely and on time. If delays occur due to weather, customs, or unforeseen events, our support team will keep you updated.

Important Delivery Guidelines

Provide a complete and correct address to avoid delays.

Deliveries are made Monday to Saturday during standard business hours.

If you’re unavailable, the courier may arrange a second attempt or schedule a pickup.

Damaged, Missing, or Wrong Items

If your order is damaged, incomplete, or incorrect:

• Contact us within 48 hours of delivery at [hi@ecomm.com]
• Include order number and clear photos for quick resolution

Need Help?

Our support team is here to assist with any shipping or delivery concerns.

📧 Email: []
📞 Phone: [Your Phone]