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FAQs

Frequently Asked Questions

What is Alsafiina?

Alsafiina is a trusted online store based in the Gulf region, offering a wide range of electronics and home products. We are committed to delivering quality, affordability, and fast shipping across the UAE, Saudi Arabia, Qatar, Oman, Kuwait, and Bahrain.

Where is Alsafiina based?

Our operations are based in the Gulf region, with reliable shipping and support across all GCC countries including the UAE, Saudi Arabia, Oman, Kuwait, Bahrain, and Qatar.

Do you ship across the Gulf countries?

Yes! We offer fast and reliable shipping to:

  • United Arab Emirates (UAE)

  • Kingdom of Saudi Arabia

  • Qatar

  • Kuwait

  • Oman

  • Bahrain

How long does delivery take?

Delivery time depends on your location:

  • UAE & KSA: 2–4 working days

  • Qatar, Oman, Kuwait, Bahrain: 3–6 working days
    You’ll receive a tracking number as soon as your order is shipped.

 

What are the shipping charges?

Shipping charges vary by location and product weight. We offer free delivery on select orders and during special promotions. Shipping details will be shown at checkout.

 

Do I need to create an account to place an order?

No, but creating an account lets you:

  • View your order history

  • Track current orders

  • Save your shipping info for faster checkout

 

Is online payment secure on Alsafiina?

Absolutely. All payments are processed through secure, encrypted payment gateways, ensuring your financial data remains protected.

 

Are Alsafiina products original and authentic?

Yes! We only source from trusted suppliers and manufacturers. All our products are 100% genuine and come with valid warranty (if applicable).

 

Do your electronics come with a warranty?

Yes, most of our electronics come with a manufacturer’s warranty, typically 6 to 12 months. Warranty terms vary per product and will be clearly mentioned on the product page.

 

How can I contact Alsafiina?

Our customer support is available 6 days a week:

  • 📧 Email: support@alsafiina.com

  • 📞 WhatsApp: +971-xxx-xxxxxx

  • 🕒 Timings: 9:00 AM – 6:00 PM (Gulf Standard Time)

 

Do you offer bulk or wholesale discounts?

Yes, we offer wholesale rates for bulk buyers. Please contact us via email or WhatsApp for custom quotations.

 

What kind of products does Alsafiina sell?

We specialize in:

  • Consumer electronics (smartphones, tablets, headphones, gadgets, etc.)

  • Home appliances (vacuum cleaners, air purifiers, kitchen devices)

  • Home essentials (lighting, storage, small furniture, tools)

 

How will I receive my refund?

Refunds are issued via the original payment method or store credit (as per your preference). Processing time is usually 5–7 business days after approval.

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